---
title: Volkswagen - New spare parts business model from the redefinition of processes and roles in the supply chain
description: New spare parts business model, optimised by redefining processes and roles in the supply chain.
image: https://strategicplatform.com/hubfs/Volkswagen-2-1.png
---

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# New spare parts business

# model from the redefinition of

# processes and roles

# in the supply chain

Volkswagen, one of the world's leading car manufacturers, was looking to improve the efficiency and standardisation of after-sales processes in its dealer network. The need to define an optimised operating model adapted to the different types of dealerships was key to improving service management and profitability.

Challenge:

Volkswagen needed to evaluate and optimise the after-sales processes in its dealerships, identifying best practices and establishing a common, standardised approach depending on the size of the dealership (large, medium or small).

In addition, it required a system that would identify areas for improvement and provide a clear structure for operational management.

### Solution:

A comprehensive analysis of after-sales processes was carried out using a Business Process Analysis (BPA) tool. Based on this study, execution times were defined, support systems were identified and a standardised operating model adapted to each type of dealership was established.

This approach allowed us to optimise operations, improve traceability and ensure homogeneous execution throughout the network.  
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