Solution
We implemented self-service kiosks and an app for the Call Center agents. With the kiosks, we provide customers with the opportunity to place orders at their own pace and customize their selections. This led to the elimination of queues, reduced waiting times, and increased average sale ticket through upselling and cross-selling.
Additionally, through the application, we were able to automate the process of distributing orders to the stores closest to the customer. Both solutions became an essential tool in the group's stores.
