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Re-definition of the pharmacy

relationship model

to increase sales and engagement

Almirall is a leading global pharmaceutical company, founded in 1943 and based in Barcelona. With a product offering aimed at a wide range of medical specialties, in recent years it has focused its growth on dermatological care.

Their need:

To achieve corporate objectives, we are carrying out a process of reinterpreting Almirall's strategy and its relationship model with pharmacies, aiming to maximize its presence by supporting pharmacies in patient care and monitoring.

Challenge:

Redefining the relational model between Almirall and the pharmacy office with the goal of creating a closer bond and enhancing the pharmacists and their teams' sense of ownership. Our proposal offers a holistic view of the relationship, integrating an omnichannel strategy that encompasses both physical and digital channels, and a complete understanding of the ecosystem, including sales representatives and wholesalers. In addition, we support the entire sales process, from sell-in to sell-out.

We were also looking to define the essence and objectives of the project, ensuring its implementability through suitable channels, tools, and specific processes.

Solution:

Creation of the relational program to maximize the bond between pharmacies and Almirall and boost the loyalty of their patients, positioning the pharmacist as a reference in the healthcare ecosystem through Almirall's support in care and monitoring.

Once the strategic diagnostic phase of the first milestone is completed, through this relational program, Almirall set out to be the "leading laboratory in Spain in supporting pharmacies in care, recommendations, and follow-up."

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